Frequently Asked Questions

This is a multi-disciplinary team with expertise in social work, counselling, and psychology.

Our professional training include:

• Master of Social Work
• Master of Counselling
• Master of Arts (Applied Psychology)
• Master of Human Capital Management
• Master of Medical Science in Human Nutrition

Professional Membership / Accreditation:

• Singapore Association for Counselling (SAC)

• Singapore Association of Social Workers (SASW)

• Social Work Accreditation and Advisory Board (SWAAB)

• Association of Psychotherapists and Counsellors Singapore (APACS)

Other additional qualification:

• Advanced Certified Clinical Trauma Specialist (ACCTS)
• Certified Clinical Trauma Specialist – Individual (CCTSI)
• Certified Clinical Trauma Specialist – Family (CCTSF)
• Certified Multichannel Eye Movement Integration Practitioner (CMEMIP)
• Certified Practitioner of Neuro-Linguistic Programming, Society of NLP
• Clinical Exercise Physiology
• Choice Theory / Reality Therapy
• Cognitive-Behaviour Therapy
• Solution-Focused Brief Therapy
• Guided Imagery and Music (GIM) Therapy
• Salutogenic Asset Focused – Narrative Exposure Therapy (SAF-NET)

1. Quiet, comfortable environment with a stable internet connection.
2. Zoom video and audio enabled for seamless communication.
3. Neutral or blurred background to minimise distractions during the session.
4. Appropriately dressed for the session to promote a professional and focused atmosphere.

Your first session is a Resilience Consultation.
Our therapist will:

• Review your current mental & emotional well-being
• Recommend personalised strategies to support your mental health
• Help you gain clarity on the support options suitable for you

Your information is kept confidential. Exceptions apply only when there is:

• Risk of suicide or serious harm
• Abuse of children or vulnerable adults
• Serious substance misuse
• A court order requiring disclosure

Otherwise, nothing is shared without your consent.

Session Duration:

Sessions are usually 45–60 minutes. The first session may be slightly longer.

Session Frequency:

This varies based on your needs and goals.

• Initially:
  Weekly sessions to build stability and self-regulation

• Later on:
  Every 2 weeks to monthly, depending on your progress
• Some clients resolve their concerns in just 2–3 sessions, while others prefer ongoing support. Your therapist will recommend a pace that suits you.

Yes. Many children and youths benefit from online counselling.
We will first conduct a brief assessment to ensure online support is appropriate for your child’s needs.

For those under 18, parental involvement is required.
Caregivers play an important role in:

• Supporting their child’s emotional regulation
• Normalising help-seeking and reducing stigma
• Learning co-regulation techniques to reinforce progress at home

We will guide both the child and caregiver throughout the process.

You may reschedule your appointment with at least 24 hours’ notice using the link in your confirmation email.

How It Works:

• Click the reschedule link in your email
• Make changes before the 24-hour mark
  (e.g., for a Thursday 2 p.m. session, reschedule by Wednesday 2 p.m.)

Please note:

Late cancellations or missed sessions will be charged at the full session fee. Refunds are not available, including for discounted sessions.

Fees are listed on our webpage. Payment is made before each session via PayNow (UEN: 202025014D) or SGQR.

Instalment arrangements are available upon request.

Trauma Therapy helps you manage stress, calm your body’s responses, and regain a sense of safety and control.

Our trauma-informed approach supports nervous system regulation to aid your healing. Learn more on our Trauma Therapy webpage.

We support clients experiencing many forms of trauma, including abuse, accidents, bullying, grief and loss, and PTSD.

Whether the trauma is recent or from years ago, we are here to help. Learn more about our therapy approach.

This is a multi-disciplinary team with expertise in social work, counselling, and psychology.

Our professional training include:

• Master of Social Work
• Master of Counselling
• Master of Arts (Applied Psychology)

They are also accredited members of professional agencies such as:

• Singapore Association for Counselling (SAC)
• Singapore Association of Social Workers (SASW)
• Social Work Accreditation and Advisory Board (SWAAB)
• Association of Psychotherapists and Counsellors Singapore (APACS)

Other additional qualifications:

• Advanced Certified Clinical Trauma Specialist (ACCTS)
• Certified Clinical Trauma Specialist – Individual (CCTSI)
• Certified Clinical Trauma Specialist – Family (CCTSF)
• Certified Multichannel Eye Movement Integration Practitioner (CMEMIP)
• Choice Theory / Reality Therapy
• Cognitive-Behaviour Therapy
• Solution-Focused Brief Therapy
• Guided Imagery and Music Therapy (GIM)
• Salutogenic Asset Focused – Narrative Exposure Therapy (SAF-NET)

1. Quiet, comfortable environment with a stable internet connection.
2. Zoom video and audio enabled for seamless communication.
3. Neutral or blurred background to minimise distractions during the session.
4. Appropriately dressed for the session to promote a professional and focused atmosphere.

Resilience Consultation: Your Initial Assessment

Your consultant will review your pre-consult questionnaire, clarify why you’re seeking support, and assess any current symptoms. This helps us recommend the most suitable next steps for you.

You can expect focused, guided questions such as:

• “What brings you to the session today?”
• “What would you like to focus on or change?”

We’ll support you through the process even if you’re unsure where to begin.

Most clients gain clarity after one Resilience Consultation. If deeper support is needed, we may recommend moving into Resilience Counselling — but the choice is entirely yours.

Resilience Consultation is helpful for most people seeking clarity on their emotional well-being.

However, it is not suitable for urgent or emergency situations. If you are in crisis, please contact emergency services or go to the nearest hospital immediately.

Emergency Contacts:

• IMH Emergency Hotline: 6389 2003 / 6389 2004 (Available 24/7)

Yes. Many children and youths benefit from Resilience Consultation.

For preschoolers and younger children, the caregiver will attend the consultation on their behalf.

For Clients Under 18

Parental or caregiver involvement is required. During the session, we will:

• Discuss your child’s needs and family dynamics

• Recommend the most suitable support approach

Caregiver participation helps strengthen emotional resilience at home and normalises help-seeking for the child.

You may reschedule your appointment with at least 24 hours’ notice using the link in your confirmation email.

How It Works:

• Click the reschedule link in your email
• Make changes before the 24-hour mark
  (e.g., for a Thursday 2 p.m. session, reschedule by Wednesday 2 p.m.)

Please note:

Late cancellations or missed sessions will be charged at the full session fee. Refunds are not available, including for discounted sessions.

Your information is kept confidential. Exceptions apply only when there is:

• Risk of suicide or serious harm
• Abuse of children or vulnerable adults
• Serious substance misuse
• A court order requiring disclosure

Otherwise, nothing is shared without your consent.

Yes. Click here to discuss your organisation’s needs.

Payment is required before each session via PayNow (UEN: 202025014D) or SGQR.

Our trainers come from diverse backgrounds, including healthcare, mental health, counselling, social work, nutrition, and child development.

Our professional training and accreditation include:

• Master of Social Work
• Master of Counselling
• Master of Arts (Applied Psychology)
• Master of Human Capital Management
• Master of Medical Science in Human Nutrition
• Advanced Certified Clinical Trauma Specialist (ACCTS)
• Certified Clinical Trauma Specialist – Individual (CCTSI)
• Certified Clinical Trauma Specialist – Family (CCTSF)
• Certified Multichannel Eye Movement Integration Practitioner (CMEMIP)
• Certified Practitioner of Neuro-Linguistic Programming, Society of NLP
• Registered Midwife

Course fees are stated in the respective course materials.

Payment is made before the start of the courses through PayNow (UEN: 202025014D) or SGQR.

Yes, we offer customised courses. Schedule an e-meeting and share key details about your learners’ profiles and goals.

Some courses are listed on Resilience Courses page. We also customise workshops & talks. Click here to share your training needs. We’ll follow up for further discussion.